What device management tools are necessary?
Since efficient voice systems must manage voice-related configuration information beyond the capabilities of common mobile device management software, full-featured voice systems have device management functionality built in as an integral part of the system. Is installing voice similar to implementing a WMS or ERP? No. Voice-directed work can literally be installed in a day, and employee training takes just a few hours. What kind of involvement is required from the IT organization? Once the technical interfaces are completed, the requirements from the IT group are minimal. Experienced suppliers know how to take the lead on designing, developing, testing, project managing and implementing voice systems. Furthermore, once it’s up and running, there is little overhead associated with ongoing support needs. What does the IT infrastructure framework look like? Voice-directed systems interface with a company’s existing infrastructure, either via a direct communications interface to the WMS
