What determines whether a mattress is defective or not?
A. All mattresses will develop body impressions. This is normal. If your mattress develops a body impression beyond an inch and a half it may be considered excessive and a replacement may be needed. Our technicians are factory trained to measure body impressions in a specific way that is the standard throughout the bedding industry. If your bedding is determined to be excessive we will replace the affected piece only. The manufacturer will only replace the defective piece. If you have a SEALY or STERNS AND FOSTER mattress please contact us so we can document your concern then you need to contact SEALY/STERNS yourself since they service their own products. Their contact # is 1-800-my-sealy.
