What current protections exist for consumers engaged in electronic commerce with foreign businesses?
The consumer’s first line of defense in protecting against fraud, unethical conduct, or other unfair and deceptive practices, whether in the electronic or the traditional marketplace, is, first and foremost, to deal with honest and reputable companies with a proven track record of responding to customers. Companies with nationally and internationally known brands are universally vigilant in their desire to fairly and expeditiously resolve any customer complaint. For them, as for Mars, the quality of their products and satisfaction of their customers are key to their business success. These companies are committed to resolving any problem or question a consumer may have should their products, for whatever reason, fail to meet their expectations. Consumers have another line of defense: using credit cards. Credit card companies offer specific protections for their customers when they use their cards to purchase goods or services from a third party. A credit card company is usually able to
