What criteria do moderators use to make decisions?
Moderators are trained to work to a set of detailed editorial guidelines when assessing user generated content, which are in line with the BBC’s editorial guidelines for all online services. Moderators are trained to have a working understanding of defamation and other relevant laws and are briefed about breaking news stories. When in doubt, moderators refer posts to hosts, supervisors, or the Central Communities team, who are responsible for moderation across the majority of BBC services. The moderators work across hundreds of blogs and boards and view the posts out of context, so they will usually refer decisions about off-topic posts to the hosts who may be more familiar with the subject matter.
