What could be a “small wins” approach for HR to start creating value for investors?
First, identify your target customers. Find out who the 20 percent of the customers are who represent 80 percent of the value. Invite them to participate in your HR work. Here’s how: 1. Invite them to be on committees (almost any task force could have a customer join it). 2. Invite them to participate in 360 reviews (we now call these 720 since they go outside the company). 3. Invite them to train as participants, presenters or designers. 4. Invite them to review staffing processes which might include setting criteria for candidates or even interviewing candidates.
