What constitutes good customer service?
There are many ways to describe customer service and define what constitutes good customer service. In today’s world, achieving the status quo is not enough. Customers expect superior, unsurpassed service. The standard of delivering excellence is the result of continually and consistently exceeding the customer’s expectations. For many, this is easier said than done. You are in business to service customer needs. This can only be done if you know what customers want. If you truly listen, customers will let you know what they want and how you can provide good service. Being a good listener requires taking the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Studies show that eight out of 10 service calls begin with prescribing a solution to a customer before the customer need is really listened to, understood and validated. Be aware of making assumptions and do not think you intuitively know what the customer wants. Effective l
