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What collaboration tools and processes are work from home call centers using to stay connected?

April 26, 2017call centers collaboration connected Processes stay tools work from home

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What collaboration tools and processes are work from home call centers using to stay connected?

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I’d like to hear from those distributed call centers, better yet, technical service desks – from home or otherwise moble. I’m most interested in maintaining the natural teamwork and connection that happens face to face, and any good examples of how others have applied technology for collaboration and ‘cyber team building’. Also interested to understand how onboarding practices might change.