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What Cisco Unity maintenance contracts are available, and what does each cover?

April 26, 2017cisco unity contracts cover maintenance

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What Cisco Unity maintenance contracts are available, and what does each cover?

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• Software Application Support plus Upgrades (SASU)—Customers are entitled to maintenance releases, minor releases, and major releases (2.x.x to 3.x.x and to 4.x.x). • Software Application Support (SAS)—Customers are entitled to maintenance releases and minor software updates (2.4.6x to 2.4.6x) but are not entitled to major releases. Q. How do SAS and SASU customers obtain software updates? • Maintenance releases, bug fixes, and/or patches are available to download from Cisco.com Downloads ( registered customers only) . • Minor releases are available to download from Cisco.com Downloads ( registered customers only) or via the Cisco.com Product Upgrade Tool ( registered customers only) . You must have your Cisco SASU contract number. The software is shipped in 5 to 15 days. • Major releases are available to SASU customers via the Cisco.com Product Upgrade Tool ( registered customers only) . Q. How do customers without SASU obtain major version upgrades? A. Customers without SASU can pur