What changed in ITIL V3?
ITIL V3, released on May 30, 2007, has cut the number of books and modified the focus of ITIL. It is now viewed as a service lifecycle. The core content is collapsed into five volumes: • Service Strategy focusing on providing guidance on how to leverage service management capabilities that effectively deliver value to customers. • Service Design translates plans and objectives into action items. • Service Transition looks at how the design delivers the intended strategy, and whether it can be effectively executed. Change management is an important component. • Service Operation this is the day-to-day service management guidance. • Continual Service Improvement performance measurement and improvement through the life of the service. An initial volume, The Official Introduction to IT Service Management, sets the stage. Each may be purchased in hard copy, in PDF soft copy, or in an online subscription for individual or concurrent users. According to the official website, the changes to IT
