What Causes the Problem In Microsoft Outlook Web Access?
Once the initial problem of sending an email is dealt with, the task of finding the underlying cause of the issue – and resolving it – can begin. The most common cause of problems using the browser-based version of Outlook concern the browser version and the ability to actually type emails into the small browser window that is acting as the “compose email” window. If you cannot send email using Microsoft Outlook Web Access, the first thing to do when troubleshooting the problem is to check the browser version. This can be done by going to Help > About Internet Explorer; the likelihood is that the browser version is 6 or above.
