What Causes the Phone Home Alarm?
Phone Home alarms may occur for a variety of reasons. The most common reasons include: • The modem on the Customer Logger is hung or misconfigured. • RAS is failing or is not configured properly on the Customer Logger. • The Phone Home properties on the Customer Logger are not configured properly. • A phone or network connection cannot be made to the Listener. • The port on the Customer Logger configured for RAS is hung. • The CSFS heartbeat interval is greater than the Listener Event Timeout value. There are other possibilities for Phone Home failures, but this document concentrates on these common issues.
