What categories of people should be able to lodge a complaint with the Disability and Community Services Commissioner?
In addition to consumers and the list of possible other complainants suggested, we recommend that service recipients also be able to lodge a complaint with the support of advocates and service providers where the service recipient wishes to have that support. Vision Australia recommends the complaints procedure for lodging a complaint to the Commissioner be made accessible for blind and vision impaired people. It should be available in an electronic format that is accessible to synthetic speech readers and screen magnification users. Alternative formats such as audiotape, Braille and large print paper copies are also recommended.
