What cash payments can pharmacists collect from customers?
Most plans have various forms of co-payment (deductibles, co-pays, co-insurance) requiring the cardholder to pay a share of the cost of medication. Some plans have dispensing fee caps or deductibles equal to dispense fees that limit the professional fees the plan will pay. Other plans limit payment to the cost of alternative drugs, such as generics or drugs on a controlled formulary, but the customer may insist on receiving the product actually prescribed. You are able to collect cash from your customer for the amount of the co-payment, any amount by which your normal professional fee exceeds the fee cap and the price differential between the alternative product, if any, and the dispensed product. Should questions arise, please consult our policy for determination of prescription pricing (pdf) or call our Pharmacy Support Centre and ask to have one of our pharmacists call you. They will be pleased to address your concerns and will appreciate your help in notifying us of problems that o
