What can the RA, Front Desk, Community Director, and Secretary assist my student with?
RAs and Front Desk Managers should always be the first line in answering any resident question. These employees are trained to serve as resources. They are proficient in policy knowledge and know how to appropriately refer residents. The hall secretary can assist students with questions they may have about the laundry room, vending machines, and general concerns. The secretary will refer the resident to the Community Director if necessary. The Community Director can best assist residents with questions about policy, situations where residents may have been documented for policy violation, roommate concerns, and general housing questions. Community Directors have offices in the building they are responsible for. These staff can be seen in attendance at many of the events that take place in their area of responsibility. Any student is welcome to make an appointment with the Community Director if they’d like to. They can do this through the secretary.
