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What can the NETLABAE administrator do to troubleshoot lab device connections?

April 26, 2017Administrator device lab netlabae troubleshoot

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What can the NETLABAE administrator do to troubleshoot lab device connections?

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Examine the NETLABAE system log file. • When a user clicks on a lab device, the following message will be logged: [date time UTC] opening connection to from using • When NETLABAE receives an inbound connection, this message will be logged: [date time UTC] received connection from • When the user logs in successfully, this message will be logged: [date time UTC] remote access authorized for into during reservation If you see the message #1, but not message #2, NETLABAE is not seeing the corresponding remote access port connection following the request to connect. The following conditions may cause this: • The remote access port is being blocked somewhere; personal firewall, user site firewall, NETLABAE site firewall, or router ACL. • The user is using a Third Party Telnet Application which is not configured correctly. • The user is using the NETLAB+ VT100 Terminal and Java is not enabled in the client b