What can the leaders of humans learn from the trainers of whales and dolphins?
Keep it positive. Use effective communication, encouragement, rewards, creativity, effort and variety. We don’t take a whale’s compliance, motivation or energy for granted. We work hard to create an environment that is interesting, fun and stimulating and draw attention to behavior we want to see repeated. Pay attention to good behavior; don’t make a big issue if a mistake is made; set the person up to succeed the next time they’re in that situation. Sometimes we reward an animal who hasn’t completed a task but has a great attitude. Q: It can’t all be about rewards. There must sometimes be a place for discipline or punishment as a motivator. A: The furthest we go is neutral. Not giving them any attention is an effective type of discipline. We basically want to ignore the first incorrect response on any behavior or situation. We find that fear of discipline has a dampening effect, which can lead to defensiveness and aggression. It’s really like a timeout, and it can be as short as three
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