What can the customer do about Tescos credit card?
The customer has been more than reasonable. Tesco have not accepted responsibility for the problem. There is no accountability, despite things going badly wrong and the customer losing at least 80 euros as a direct result of Tesco’s bungling there has not yet been any offer of compensation for the time, inconvenience and costs incurred by the customer. In the last letter to Tesco Personal Finance the customer said . . . “The only reason that I still have a Tesco credit card is that should I decide to close the account then I will be charged the stamp duty here in Ireland. I would be very happy if you were to write back to me and offer suitable compensation together with payment of the stamp duty, then you and your company would not hear from me again and I would not have to deal with you. My complain is basically that Tesco Personal Finance is an incompetent organisation. That is clearly demonstrated by my experiences. I can hardly say that you have acted unfairly, but you have certain
