What can speech engine vendors do to assist in the migration to a VoIP environment?
A. The speech vendors have done a good job of adapting to the signal characteristics of VoIP calls. Their continued work in this area will minimize any recognition accuracy degradation caused by the various VoIP code options. The movement to MRCP as a standard interface will also help, as it will allow common protocols across implementations and vendors. Q. How should a current Edify customer using an older version of your platform analyze the decision to upgrade to 9.0? A. There are actually three types of upgrades that a customer should consider. The first and easiest is to upgrade to the EVIP 9.0 version of our software. The upgrade to EVIP 9.0 will provide their organization all maintenance changes since our last release, support for new versions of Nuance, ScanSoft, XML, and SOAP, and a longer period of maintenance and support. Edify has always believed in and instilled the philosophy of providing our customer base with the latest versions of our software without requiring any “fo
