What can non-residential customers do if they think their bill may be calculated incorrectly?
If a property owner believes that the area of impervious surface has been calculated incorrectly or has changed since the aerial photography was produced, the owner can arrange for a survey company to measure the impervious surfaces at the expense of the property owner. The survey information should be given to the City to review and determine if an inaccuracy in the billing has occurred and, if so, to adjust the bill accordingly.
