What can my incarcerated family member to do file a grievance at an IDOC facility?
The department has a formal grievance process that enables all inmates, without the threat of reprisal, to resolve problems. The process is explained to offenders when they begin their incarceration. A grievance must be filed within 15 days of the incident about which the offender is complaining. The grievance should be specific and include facts like dates, places, people involved, a description of how the offender was affected, informal action taken to resolve the complaint and the names of employees from whom the offender has already sought help regarding the grievance.
