What can I do to enhance the security of my NetBank password?
As part of our security precautions, we use security questions and answers that are known only to you. We may ask you to recall these questions and answers if you need to contact our NetBank Help Desk, as a way of identifying you. When deciding what security questions you would like to be asked if you forget your password and need to be reminded of it, never choose questions whose answer can be easily guessed. Example: “What colour is my car?” is a question whose answer is easily guessed, as the answers white, red, grey or blue would be applicable to 70% of people. Likewise “How many cups of coffee do I drink a day?” For most people the answer would be one to five. Questions that are difficult to guess are those with thousands or millions of possible answers, none of which are likely to be a popular choice for the majority of users e.g. “What was the name of your first dog?” or “What was the surname of your first teacher?” If you have any security concerns, contact the NetBank Help Des
