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What can I do if the valid sender is blocked by Europa local HCP database?

April 26, 2017blocked database Europa HCP local sender valid

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What can I do if the valid sender is blocked by Europa local HCP database?

1 Answer

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Using CLP Report to get their connection IP; and go to System Service Logs > HCP Log to see why their IP was added into Europa HCP database. Ask the sender to fix the problem. Go to Service Admin > HCP Setup to delete their IP address from HCP database. Then, they can resend the email.