What can I do if my Point of Service (POS) device receives a Loss of Communication (LC) error?
The POS device must dial to 1-800-707-6225 and reside on an independent line. Providers who want to determine if they share a phone line, take a spare phone, unplug the telephone line from the back of the device, plug it into the phone and listen for a dial tone. If no dial tone is heard, contact the telephone company. If the error occurs again, refer to the POS manual or call the POS Help Desk at 1-800-427-1295. Note: Providers who dial 9 to access an outside line must perform this process when using a POS device.
