Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What can I do if my Point of Service (POS) device receives a Format Error (FE) or a Program Error (PE)?

April 26, 2017device Error Fe format PE point pos program service

0

Posted

What can I do if my Point of Service (POS) device receives a Format Error (FE) or a Program Error (PE)?

1 Answer

0

Posted

For Format and Program Errors, follow these steps: 1. Press F10 2. Type “02” 3. Check the phone numbers (1-800-361-4932) enter 4. Press Enter again 5. To dial a 9 to dial out, select “PABX Code” and enter a 9. Otherwise, press Enter 6. Press F12 7. Press F9 8. Type in “Y” 9. Press Enter It will say “Loading Mem” (Loading Memory). Follow these steps to download the most current version of the POS device software. Providers will be prompted to “Initiate Transaction.” At this time: 1. Press F3 2. Type “TX” 3. Press Enter 4. Type the “Provider Number” 5. Press Enter 6. Type the “Submitter ID” 7. Press Enter to bypass, 8. Type the “PIN” 9. Press Enter 10.