What can I do if, as a carer, I don’t experience any change in service delivery?
In the first instance you should raise the issue with the relevant worker and if the issue is not satisfactorily resolved, speak with their supervisor or manager. They may not be aware of the problem and should welcome the chance to discuss and resolve it. Most service providers have a readily available complaints policy and procedure. If the matter is not resolved through this process you can discuss the non-compliance with the Health and Community Services Complaints Commissioner telephone 8226 8666 or 1800 232 007 (free call for country callers only).
