What can I do if a customer reports that he has had a hard-drive crash and asks for a replacement license when I suspect that he may actually be cheating me and using the authorization on another PC?
This response depends on your policy and how much the customer relationship matters to you. If the software you are protecting is very expensive, you may find that certain customers are more willing to try to cheat you out of extra licenses. To prevent this, you may wish to issue a temporary, time-based license (i.e., 30 days) and ask the customer to fax you a copy of the receipt for the replacement hard-drive. Once you have the proof, you can issue a permanent license (or whatever is applicable in your sales model). In our experience, although some people may think little of making a copy of an unprotected program, most will not lie to obtain a free copy. Most CrypKey users take the word of their customers, since it builds good customer relations. If you suspect the customer is lying, you simply require that he or she purchase another license. It’s not uncommon for software vendors to do this if a customer loses a hardware key. It is not unusual to recommend that the customer insure t
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