What can be done with an MP4 player that shows an hourglass, a blue screen, or a frozen screen?
The problem is mostly likely caused by damaged or improperly upgraded firmware. The solution is often to reinstall the correct firmware onto the player. To do so, download the player’s corresponding firmware from link below and follow the instructions linked here: Instructions for Installing Firmware Download Firmware Firmware upgrades will take a few minutes. You may need to try all the different versions of firmware provided at our website in order to find the one that allows the player function again.