What can be done if the PBX does not work any more?
If one of your providers fails for more than 30 minutes it gets deactivated. So it remains grey in the status display. To activate it again re-apply one of your settings (no matter which) and press the red bar. Paid accounts automatically recover from such failures. In rare cases a PBX had to be reset to get functional again. A reset can be done by clicking Submit & Start in Personal Data. Reported symptoms have included extensions that could not register and music on hold that was not played any more. In case of a server outage paid accounts are automatically moved to another server. For this to work be sure to always enter “pbxes.org” as your SIP server. If there is a partial server outage (very rare!!) moving manually to another server can help. Choose a different timezone and click Submit & Start to move your account. You can find an overview of all servers at pbxes.org/status.
If one of your providers fails for more than 30 minutes it gets deactivated. So it remains grey in the status display. To activate it again re-apply one of your settings (no matter which) and press the red bar. Paid accounts automatically recover from such failures. In rare cases a PBX had to be reset to get functional again. A reset can be done by clicking on Personal Data (along the left) and then on the “Submit & Start” button (near the bottom of the page). Reported symptoms have included extensions that could not register and music on hold that was not played anymore. In case of a server outage paid accounts are automatically moved to another server. For this to work be sure to always enter “pbxes.org” as your SIP server. If there is a partial server outage (very rare!!) moving manually to another server can help. Choose a different timezone and click Submit & Start to move your account. You can find an overview of all servers at pbxes.org/status.
