What can be done at store level to help ensure the success of the delivery program?
There are several major points that need to be re-enforced: At store level the order should always be checked for accuracy before it leaves for delivery. The store should always be conscious of product presentation and freshness, and each store must emphasize the importance of good coordination with the drivers. Customer satisfaction at the delivery level will need to be woven into the cultural fabric of the organization and be ingrained into each and every Team Member, starting at the top with you!
