What can be done about poor audio quality when placing or receiving calls over the network?
Generally, poor audio quality is related to the speed of the Internet connection. If the connection speed is less than 72 Kbps one can expect to experience some reduction in audio quality. If running at a speed above 72 Kbps and have consistently poor quality, Shared Access VTSP’s can contact our Technical Support at 1-866-235-7906 or via email at voipsupport@cotrantelecom.com.
