What can administrators do to decrease staff resistance to technology?
There are two general elements of resistance to the incorporation of telehealth technologies. The first is a fear of change, which is common to most everyone. This can be addressed by increasing familiarity with our software. The second is fear of personal consequences. Increased communication is critical to help staff understand the benefits of telehealth and the positive impact it can have, both for clients as well as for the organization. Management should seek to align the interests of interests of their staff with the interests of the organization. This may lead to altering compensation and other practices to increase this alignment.
