What can a Worldwide EAP Program include?
Worldwide EAP offers a number of special services, depending on the company’s requirements. Such services can include: • Dedicated, international, toll-free access 24 hours a day, 365 days a year • Worldwide referral and counseling services coordinated with existing company-sponsored benefit plans and international medical providers • On-site employee orientation and supervisory/management training • Confidentiality guaranteed to participants • Cumulative caseload activity reports • Constant monitoring of the performance of network providers How does Worldwide EAP work with program participants? When an eligible International EAP participant needs help, he or she can call a dedicated toll-free number any time of the day or night from anywhere in the world. A qualified clinician is always available to respond to a participant’s call and will assess the caller’s problem during the initial telephone conversation. Counseling with the participant, the team clinician may work out solutions f
