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What Caller IDs should the user expect to see?

April 26, 2017Caller expect IDs user

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What Caller IDs should the user expect to see?

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A. If the Caller ID DN field on the Gateway configuration in Cisco Unified CallManager is configured, that setting overrides all other Cisco Unified MobilityManager caller IDs. If the PSTN service provider allows only enterprise DID numbers, then the caller ID will be modified by the provider to be the enterprise DID, even though Cisco Unified MobilityManager sends the correct caller ID. For example, consider the following scenario: IP Phone A: 3025 IP phone B: 3016 PhoneB_CTI: 3016 (This is the extension configured in Cisco Unified MobilityManager) PSTN C: 9199915659 PSTN D: 9193452615 Phone B has the Shared CTI Port that is being monitored by Cisco Unified MobilityManager. When no CallerID option is configured on the system or on the user profile in Cisco Unified MobilityManager, then the following is seen in the following call flows: –A Calls B IP Phone B shows: From 3025 PSTN D shows: 3025 (Some PSTN providers may not allow to show extension DN, and they require full DID number. Fo