What benefits would follow from the wider use of e-mail for communication between government and the public?
Without doubt the use of e-mail offers the opportunity for faster and better informed responses to enquiries. However, it is important to recognise the nature of e-mail as a communication media. E-mail is not secure although to the casual user it will appear so. E-mail is an electronic conversation rather than a formal or official communication. This informality of response can often be disregarded, misrepresented or simply misunderstood.
