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What benefits does Enhanced Care provide?

Benefits Enhanced
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What benefits does Enhanced Care provide?

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Broadband faults are handled on a fast-track basis, through a BT Wholesale service, providing end users with a first response within 3 hours, and with the target of a fault resolution within 24 hours. This is supported by an improved Service Level Guarantee from BT Wholesale to us. Note that in order to benefit from faster fault support the end user should be available for an engineer visit on a 24 hours a day, 7 days a week basis.

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