What benefits are there to utilizing ServRight Outsource Advantage?
• Meet Your SLAs ServRight backs your contractual SLA commitments Responsiveness – in the field and in the Call Center – the key to our service commitments that is ServRight technicians no different from your own direct techs • Manage Costs Pricing scenarios suit your needs – T&M, per seat, per call, based on your customers’ needs Periodic Continuous Process Improvements review meetings Parts ordering frequently saves customers thousands of dollars per month • Have Better Information and Control Real Time Reporting Accessible on your desktop Status of each call – dispatch time, tech arrival, call completion, actions taken Culminates in an end-of-day status report on all calls Integration with Internal Systems Open calls, track status, manage escalations Updates your systems transparently, as if ServRight techs worked for you No added cost or legal liability
