What benchmarking occurs in respect of central support charges?
• In 2007, the average central cost as a percentage of total faculty revenue is 27.5%. This figure is different for each faculty. • Impossible to perform exact comparison with old method since the bases are different – e.g. Space was not included previously. • Some benchmarks are being established such as HR, IT and Facilities management. However, benchmarking has its own problems with proper comparisons of quality and level of service is subjective and difficult to assess. • Benchmarking across Go8 is sometimes difficult as each university provides services quite differently and are sometimes either centralised or decentralised. • The Shared Services Project is also looking at further efficiencies. • Current project looking at Procurement is conservatively estimated to save the University 10% on the $260m it spends each year. Already reduced Telstra bill by 30% and now looking at fleet management.
