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What arrangements are there in place to ensure that customers do not lose benefit because they have difficulty getting through?

April 26, 2017arrangements benefit customers difficulty ensure lose

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What arrangements are there in place to ensure that customers do not lose benefit because they have difficulty getting through?

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The law protects customers in these circumstances. A claim may be accepted covering a period up to 3 months before the date on which a customer notifies the Department of their intention to claim the benefit, as long as they can provide medical evidence to support the claim.