What areas in e-business software and customer issues will IBM be focusing on next year?
Integration is a powerful idea in and out of the enterprise – it allows incompatible systems to talk to each other. At times when you order something, especially promotional items, you’re told to allow eight to 12 weeks for shipping. Why? It’s likely sitting on a shelf somewhere waiting to go. It’s because incompatible systems were involved. When [companies] re-engineer business processes, they quickly realize integration is going to take a long time. Their competition isn’t going to give them any breathing room, so they have to find a way to enable incompatible applications and systems to communicate with each other. What about research and development? We have a broad research program, we’ve invested multibillions of dollars over the years … and we’re investing [more money] every year in areas [such as pervasive computing and mining unstructured data]. Autonomic computing is the idea of the computer system becoming like the body. We take for granted our body, when it gets cold we s
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- What areas in e-business software and customer issues will IBM be focusing on next year?
