What are Zone Charges?
Zone Charges are additional fees assessed to our service Products (Bronze, Silver, or Gold) when a user site needing on-site response is located far from one of our many field service offices located around the world. Not all service products are available in all zones. To determine the Zone you are in, reference to the “Authorized Service Provider Site Location” listing in our Support portal or contact your reseller. User sites are categorized into one of three zones: • In Service Zone An end-user site located within 240Kilometers or 150 miles of a field service location is considered to be within the service zone and standard pricing applies. • Out of Service Zone End-user sites located more than 150 miles (or 240 kilometers) from a field service office are outside of our standard service zone. These sites may not have all Service Coverage options (Bronze, Silver, or Gold support) available or options may be subject to a surcharge . Please contact your reseller or Overland Storage Su
