What are your thoughts on the lack of integrity in the commercial air travel industry lately?
I haven’t noticed that much about lack of integrity — with the exception of ATA, who have now blessedly left the field for well-deserved obscurity. Of course I notice the lack of *service*, which seems to permeate most of the U.S. airlines. This week I flew to London and back on Air France, and the contrast with a previous flight on U.S. Airways was very stark: Air France loaded me up on free things, nice meals, in-flight video, friendly faces… for $405. My previous flight on U.S. Airways was relatively spare and harsh by comparison, at $650. It seems the U.S. airlines just can’t find a way to provide good service at reasonable prices. It’s baffling.
