What are Workflow managment systems and Document management sytems?
Document Management is a way to store electronic copies of documents so they can be pulled up on a computer. At my company, we scan hundreds of documents each day and they are stored in a database so they can be retrieved later. The originals are stored in a box for a few years and then destroyed. Workflow Management, at least the way we use it, is a way to manage those documents and move them where they need to go. We receive a fax, for example, on our fax server, someone has to go in, view the fax, and if they approve it, that fax gets sent straight to our Document Management system and never needs to be printed. If they reject it, depending on why it’s been rejected, they can fax it back with notes or generate a corrected document.
