What are typical industry averages to base an ROI calculation on?
Any ROI calculation has an arbitrary side, however in our example calculations, we have assumed the following: • All employees cost £50 per hour • The organisation comprises 500 users • The total number of incidents is 5,000 per annum • The average time taken to fix an incident is 10mins • A working year comprises 200 days These figures, both in terms of time and money, are based on industry averages so in order to make the calculations specific to your organisation substitute your own assumptions, purposes, costs and benefits.
