What are ticket and company subscriptions?
TeamSupport uses a push technology which will email a user when something changes to a ticket or a customer they have subscribed to. This is a very powerful feature which will save people a lot of time and keep those interested parties in the loop. A great example of this is a sales person. Should they have a special client they would like to keep close tabs on, the sales person can simply subscribe to the customer. When anything changes with this customer, the sales person is notified via email which will enable them to be proactive and avoid being blind sided. Anyone within your organization can subscribe to individual tickets or customers in general.
