What are the wrinkles in the process?
Nothing is ever quite perfect, and this is the case here as well. If you are leaving Telstra BigPond ADSL, this fast, low cost changeover process is available to you now – don’t just sit there, sign up with Internode. Churn even works from BigPond ADSL2+ services! If you are with another ADSL provider and you want to change to Internode, the churn process is only available if your existing ISP is a also participant in the churn process and your current ADSL service is connected to a Telstra Wholesale DSLAM at your local telephone exchange. If you’re not sure whether your ADSL service is connected to a Telstra Wholesale DSLAM, your existing provider will be able to answer this for you. Otherwise, you can always just submit an order and see if it works, if it doesn’t we won’t charge you anything. If you are sure that your existing ISP is NOT a participant in the churn process, and you wish to join Internode, then you need to use the old, two-step process: Cancel with your existing provid
