What are the warranties and guaranties given on products ordered from ICU?
ICU is not a distributor, importer or wholesaler, we are a sourcing company. We are matching foreign companies with reputable Chinese companies thereby allowing the customer to achieve great savings by buying direct. The warranty on goods is whatever the factory offers. Most factories stand behind their product in shipping unless the goods are directly handled by a third party (warehouse, Customs, or a LCL shipper). It is important to remember that the factory seals the container and will have pictures of the container and seal showing the goods left China in good condition. So if a customer breaks the seal and they find breakage or damage then they must document it before the goods leave the truck otherwise the factory will not stand behind a claim. ICU guarantees through first hand visual inspections that what the customer ordered is what was shipped.
