What are the types of complaint which the Audit Commission can investigate?
We will deal with complaints about poor service on the part of the Audit Commission, its appointed auditors and staff, provided the complaint is made within six months of the event in question. A failure to deal with matters properly or fairly may involve: • failure to follow proper procedures; • discourtesy and rudeness; • discrimination; • delay; • not informing an individual of their of rights and entitlements; • not providing answers to reasonable questions where they fall within auditor’s or the Audit Commission’s remit; • not responding to phone calls, emails or letters; • not answering complaints fully and promptly; or • failure to apologise for mistakes. This is not an exhaustive list – if you have any queries about whether we can or cannot deal with a specific complaint, please contact the Interim Complaints Unit Manager on 0844 798 3118.
