What are the time periods for response to an offender grievance?
RESPONSE:Unit grievance staff has forty (40) days from the date the Step 1 grievance was received to investigate the incident/issue and respond to the offender. The offender has fifteen (15) days from the date of the Warden’s signature to submit a Step 2 appeal. Central Office grievance staff has thirty-five (35) days to investigate the appeal and respond to the offender. In most cases the entire process should be completed within ninety (90) days; however, there may be issues that require more time to investigate. In these cases, the offender will be notified that an additional forty (40) days is needed at Step 1 or thirty-five (35) days at Step 2 is necessary to complete the investigation. Only one extension is allowed at either step of the process.
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