What are the technical support options?
Caucho offers support options to meet the needs of your deployment. Technical support is handled by Caucho engineers and not outsourced. When you contact us for a support issue, you receive a fast response directly from our engineers who write the code. Any developer, systems administrator or staff member within your company will be able to use your Caucho support contract – there is no need for one point of contact. This leads to a rapid response time and highly efficient support experience. Support can be used for development, testing and production/deployment. • Personal Support: For Quercus Personal edition. This plan includes one business day turnaround. Price: $900/year. • Standard Support: Priority email support for up to 10 CPUs. This cost-effective support plan includes one business day turnaround and medium level priority on bug fixes. Price: $3,600/year or $6,500/2 year contract • Premier Support: High priority telephone and email support for up to 10 CPUs. This plan include
