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What are the support hours of operation?

April 26, 2017hours operation support

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10 Posted

What are the support hours of operation?

2 Answers

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10 Posted

Premium Maintenance Contract Customers: Phone support on a 24x7x365 days basis for all P1 issues. Priority 2 issues and lower are responded to during our normal business hours from 6:00 AM to 6:00 PM, M-F, Pacific Standard Time.

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Normal support hours are 8am-5pm (Central) Monday-Friday. Extended support hours are 8am-10pm (Central) Monday-Friday. 24×7 support is available for an additional fee.